COVID-19 Update: 12 Jan 2021
Happy new year! We are currently operating at reduced consultation capacity as part of our COVID Safe measures.
From 1 October 2020, we have resumed face to face consultation at our vet clinic. From 2 November 2020, we have also started seeing new patients again. In accordance with current government social distancing recommendation, we can allow TWO people bringing their pet(s) inside at a time.
We highly recommend the use of face mask when entering our premise.
Prior to entering the clinic, please ring the door bell on our triage desk at the front entrance or call us on (02) 9871 6838 when you arrive for your pet’s appointment.
One of our vet nurses will come to the triage desk to guide you in unless there are already other clients inside. In such case, please wait in your car or at the bench seat in our front yard. We'll inform you as soon as it is feasible to let you into the clinic. Please use the hand sanitiser provided on entry. A contactless temperature check will be carried out. You can use the Service NSW app on your mobile phone to scan our QR code to check-in and check-out at our clinic. Alternatively, your name and phone number will be recorded on our visitor log.
If your pet needs veterinary attention and:
- You are experiencing possible symptoms of COVID-19 (fever, dry cough, sore throat, tiredness and shortness of breath)
- You have been to any of the COVID-19 hotspots or listed Sydney areas at the relevant times and need to self-isolate (please refer to NSW Health Information here)
Please phone us for advice and we can make a plan in line with current NSW Health recommendations. Please DO NOT attend the clinic without ringing first. Thank you!
We would still kindly ask you to:
- Limit the number of people presenting your pet to just TWO people
- Please phone ahead to order required prescription medicine repeats, food or parasite control products in advance, so we can arrange to have them ready for you without the need to wait. Alternatively, we can organise postage of those items to you too (standard postage fees apply).
We can also provide telemedicine service (online video consultation) if you would prefer not coming to the clinic with your pet in person. Please contact us for more information.
We are working hard to ensure that we can continue to provide veterinary care for our pet patients during this COVID-19 pandemic. Our priority is the safety and well-being of our clients, vets and vet nurses as well as our usual patients. We shall continue to do our bit to implement measures to minimise the risk of transmission within our community.
We kindly ask for your understanding and we thank you for your co-operation! We know that COVID-19 situation can change rapidly and we shall provide further updates as required.
Stay safe! From the team at ActiVet Clinic Carlingford