COVID-19 Update: 13 September 2021
Our clinic will continue to open as an essential service during the Greater Sydney lockdown period. However, we are operating at reduced consultation capacity as part of our COVID Safe measures. We apologise for the longer than normal wait times for booking appointments and procedures.
Pet owners in NSW are permitted to travel to their vets for the welfare of their animals while following strict hygiene and social distancing requirements. Please use a face mask, even when outdoor, which is currently required for our local government area.
From 28 June 2021, we have temporarily suspended face to face consultation at our vet clinic. We are also limiting new bookings to existing clients only until further notice.
Please ring the door bell at the front entrance or call us on (02) 9871 6838 when you arrive for your pet’s appointment.
One of our vet nurses will come to take your pet inside. Please wait in your car or at the bench seat in our front yard. Our vet will call you on your phone to discuss your pet's condition and treatment.
If your pet needs veterinary attention and:
- You are experiencing possible symptoms of COVID-19 (fever, dry cough, sore throat, tiredness and shortness of breath)
- You have been to any of the COVID-19 hotspots or listed Sydney areas at the relevant times and need to self-isolate (please refer to NSW Health Information here)
Please phone us for advice and we can make a plan in line with current NSW Health recommendations. Please DO NOT attend the clinic without ringing first. Thank you!
We would kindly ask you to:
- Limit the number of people presenting your pet to just TWO people.
- Please phone ahead to order required prescription medicine repeats, food or parasite control products in advance, so we can arrange to have them ready for you without the need to wait. Alternatively, we can organise postage of those items to you too (standard postage fees apply).
We can also provide telemedicine service (online video consultation) if you would prefer not coming to the clinic with your pet in person. Please contact us for more information or suitability for your pet's condition.
We are working hard to ensure that we can continue to provide veterinary care for our pet patients during this COVID-19 pandemic. Our priority is the safety and well-being of our clients, vets and vet nurses as well as our usual patients. We shall continue to do our bit to implement measures to minimise the risk of transmission within our community.
We kindly ask for your understanding and we thank you for your co-operation! We know that COVID-19 situation can change rapidly and we shall provide further updates as required.
Stay safe! From the team at ActiVet Clinic Carlingford