COVID-19 Update: 10 May 2021
We are currently operating at reduced consultation capacity as part of our COVID Safe measures. We apologise for the longer than normal wait times for booking appointments and procedures.
From 1 October 2020, we have resumed face to face consultation at our vet clinic. From 2 November 2020, we have also started seeing new patients again. In accordance with current government social distancing recommendation, we can allow TWO people from the same family bringing their pet(s) inside at a time (and up to 8 people in total within the clinic).
The use of face mask is recommended when entering our premise.
Prior to entering the clinic, please ring the door bell at the front entrance or call us on (02) 9871 6838 when you arrive for your pet’s appointment.
One of our vet nurses will guide you inside unless the maximum capacity has already been reached. In such case, please wait in your car or at the bench seat in our front yard. We'll inform you as soon as it is feasible to let you into the clinic. Please use the hand sanitiser provided on entry. Please use the Service NSW app on your mobile phone and scan our QR code to check-in at our clinic. Alternatively, you can record your name and phone number on our visitor log.
If your pet needs veterinary attention and:
- You are experiencing possible symptoms of COVID-19 (fever, dry cough, sore throat, tiredness and shortness of breath)
- You have been to any of the COVID-19 hotspots or listed Sydney areas at the relevant times and need to self-isolate (please refer to NSW Health Information here)
Please phone us for advice and we can make a plan in line with current NSW Health recommendations. Please DO NOT attend the clinic without ringing first. Thank you!
We would still kindly ask you to:
- Limit the number of people presenting your pet to just TWO people
- Please phone ahead to order required prescription medicine repeats, food or parasite control products in advance, so we can arrange to have them ready for you without the need to wait. Alternatively, we can organise postage of those items to you too (standard postage fees apply).
We can also provide telemedicine service (online video consultation) if you would prefer not coming to the clinic with your pet in person. Please contact us for more information or suitability for your pet's condition.
We are working hard to ensure that we can continue to provide veterinary care for our pet patients during this COVID-19 pandemic. Our priority is the safety and well-being of our clients, vets and vet nurses as well as our usual patients. We shall continue to do our bit to implement measures to minimise the risk of transmission within our community.
We kindly ask for your understanding and we thank you for your co-operation! We know that COVID-19 situation can change rapidly and we shall provide further updates as required.
Stay safe! From the team at ActiVet Clinic Carlingford